Payment Policy

All prices on our website are shown in Great British Pounds (GBP £) unless otherwise stated.

If you are paying in a different currency, the final amount charged may vary based on:

• Your bank or card provider’s exchange rate
  
• Any international transaction fees they apply

These fees are not charged by Collect.

• Payment is taken at the time of purchase.
  
• Orders will not be dispatched until payment has been successfully authorised.
  
• If a payment fails or is flagged by our fraud prevention systems, the order may be cancelled.

We reserve the right to request additional verification if needed (e.g. for high-value or suspicious orders).

All prices shown include UK VAT (where applicable).

For international customers:

• Your order may be subject to import taxes, customs duties, VAT, or handling fees based on your country’s regulations.
  
• These charges are not included in our prices or shipping fees.
  
• You are fully responsible for paying any additional fees required by customs.

We cannot reimburse or estimate these costs.

Promotional codes must be entered at checkout and cannot be applied after an order is placed.

Discounts cannot be combined unless explicitly stated.

We reserve the right to modify or end any promotion without notice.

Our store uses Shopify’s secure checkout system.

• All transactions are encrypted using SSL (Secure Socket Layer) technology.
  
• We do not store your full payment details on our servers.
  
• Card information is processed securely by our payment partners.

To protect customers and the business:

• Orders may undergo fraud screening.
  
• Suspicious or high-risk transactions may be cancelled or paused pending verification.
  
• We may contact you privately to confirm order details.

Refunds are issued in accordance with our Returns & Refund Policy.

• Refunds are processed back to the original payment method only.
  
• Please allow 10 business days for refunds to appear depending on your bank or payment provider.
  
• Shipping costs are non-refundable unless the return is due to our error.

If you have any questions about payments, please contact:

Store Name: Collect

Address: The Stable Block 23b, Lenten Street, Alton, England, GU34 1HG United Kingdom

Phone: +44 7534 054 486

Email: shop@collect.london