Refund policy

We want you to be fully satisfied with your purchase. If for any reason you are not, our returns policy is outlined below.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible, your item must be:

  • In the same condition you received it
  • Unworn/unused, with tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To begin a return, email us at shop@collect.london.

Returns must be sent to: The Stable Block 23b, Lenten Street, Alton, England, GU34 1HG United Kingdom.

Once your return request is approved, we’ll send you:

  • A return shipping label
  • Instructions on how and where to send your package

⚠️ Items sent back without requesting a return first will not be accepted.

For any questions about returns, contact us at shop@collect.london.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Sale items
  • Gift cards
  • Custom or personalised products
  • Perishable goods (e.g. food, plants, flowers)
  • Personal care items (e.g. beauty products)
  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please get in touch before returning it.

Exchanges

The fastest way to get the item you want is to return your current item. Once your return is accepted, place a new order for the replacement product.

 

European Union – 14 Day Cooling Off Period

For orders shipped into the EU, you have the legal right to cancel or return your order within 14 days of receipt, for any reason.

To qualify, items must be returned in their original condition with tags, packaging, and proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@collect.london.

Need Help

Store Name: Collect

Address: The Stable Block 23b, Lenten Street, Alton, England, GU34 1HG United Kingdom

Phone: +44 7534 054 486

Email: shop@collect.london