Policy
Returns & refunds
We want you happy with every card you receive. If something isn't right, contact us within 14 days of delivery and we'll put it straight.
How long do I have to return an item?
Contact us within 14 days of delivery and we'll arrange a return. Items must be in the same condition you received them. For sealed boxes, that means all factory seals intact.
How do I start a return?
Email hello@collect.london with your order number and a short note. We'll send return instructions the same day, including the address and any packaging guidance for graded slabs.
When will I get my refund?
Once we've received and inspected the item, we refund the original payment method within 3 working days. Card refunds typically clear within another 1–2 working days depending on your bank.
Do you refund original shipping?
Yes. Original shipping is refunded in full on faulty or mis-described items. For change-of-mind returns, the original outbound shipping is non-refundable.
Who pays return postage?
We pay it on faulty, damaged or mis-described items and send you a prepaid label. On change-of-mind returns you pay the return postage, and we recommend a tracked service because the item stays your responsibility until it reaches us.
What payment methods do you accept?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and PayPal. Checkout and payments are handled by Shopify. All prices are in GBP and include UK VAT where applicable.
Can I return sealed boxes?
Sealed boxes, ETBs and booster packs must be returned unopened with all factory seals intact. Once opened, sealed boxes is non-returnable.