Policy
Returns & refunds
We want you happy with every card you receive. If something isn't right, contact us within 14 days of delivery and we'll put it straight.
How long do I have to return an item?
Contact us within 14 days of delivery and we'll arrange a return. Items must be in the same condition you received them — for sealed product, that means all factory seals intact.
How do I start a return?
Email hello@collect.london with your order number and a short note. We'll send return instructions the same day, including the address and any packaging guidance for graded slabs.
When will I get my refund?
Once we've received and inspected the item, we refund the original payment method within 3 working days. Card refunds typically clear within another 1–2 working days depending on your bank.
Do you refund original shipping?
Yes — original shipping is refunded in full on faulty or mis-described items. For change-of-mind returns, the original outbound shipping is non-refundable.
Can I return sealed product?
Sealed boxes, ETBs and booster packs must be returned unopened with all factory seals intact. Once opened, sealed product is non-returnable.